Transferring ownership of a Teamspace in Catena is a straightforward process that requires the current owner to contact Catena's Support team. The new owner must be a Pro user to be eligible for the transfer. Once the Support team processes the transfer, the former owner will lose access to the Teamspace and may be reinvited as a standard team member by the new owner. Follow the steps below to initiate the transfer:
Step 1: Contact Catena Support
- Reach out to Catena Support: The current owner of the Teamspace should contact Catena's Support team to request the transfer of ownership. This can be done through the [email protected]
- Provide Required Information: When reaching out to Catena Support, the current owner must provide the following details:
- Email address of the future owner: The new owner must be a Pro user to be eligible for ownership transfer.
Step 2: Verification and Processing
- Verification Process: Catena's Support team will verify the request and ensure that all necessary information is provided.
- Processing the Transfer: Once the request is verified, Catena's Support team will process the transfer of ownership. This involves transferring administrative rights and ownership privileges from the current owner to the specified future owner.
Step 3: Completion of Transfer
- Notification: Both the current and future owners will be notified once the transfer of ownership is completed. The former owner will receive confirmation that they no longer have ownership rights to the Teamspace.
- Access Changes: After the transfer is processed, the former owner will lose access to the Teamspace. However, they can be reinvited as a standard team member by the new owner if needed.
Additional Tips:
- Ensure Pro User Status: Before initiating the transfer, ensure that the future owner is a Pro user of Catena. Only Pro users are eligible to assume ownership of a Teamspace.
- Smooth Transition: Communicate with the future owner to ensure a smooth transition of ownership. They should be aware of their new responsibilities and have access to any necessary resources or information.
- Follow Up: After the transfer is completed, follow up with the new owner to confirm that they have received ownership rights and are able to access and manage the Teamspace effectively.
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<img src="/icons/arrow-right-line_red.svg" alt="/icons/arrow-right-line_red.svg" width="40px" /> By following these steps, you can successfully transfer ownership of a Teamspace in Catena, ensuring continuity and effective management of your collaborative workspace.
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